Shop Policies

Clear, simple policies so you know exactly what to expect when you order from Feito a Mano.

Processing & Turnaround Time

Ready-to-ship items usually ship within 3–5 business days.
Custom orders typically take 2–4 weeks depending on complexity and studio schedule.
If there are any unexpected delays, you’ll receive a message with an updated timeline.

All ceramics are wrapped in bubble wrap, eco-friendly packing paper, and sturdy boxes.
Primary carrier is USPS Priority Mail (UPS may be used for larger or heavier orders).
You’ll receive a tracking number as soon as your order ships.
Once a package is with the postal service, delivery times and delays are outside the studio’s control.
Lost or stolen packages are not the studio’s responsibility, but help will always be offered with claims when possible.

Cancellations are accepted within 24 hours of purchase.
After 24 hours, or once work has started on a custom piece, cancellations are not guaranteed.

Custom listings require full payment up front to secure your spot in the schedule.
Progress photos can be shared if requested when the order is placed.
No major design changes can be made once work has started; small tweaks may be possible depending on the stage.
Because customs are made specifically for you, they are not eligible for returns or refunds.

Due to the fragile and handmade nature of ceramics, returns and exchanges are not accepted.
If your piece arrives damaged, contact the studio within 48 hours with photos of the item and the packaging.
Clear photos and the original packaging are required to process a replacement or, when necessary, a refund.
Replacements are preferred when possible so the work can still make it to you.